Indian Railway Catering and Tourism Corporation (IRCTC) has recently launched two new pristine applications for the convenience of the passengers where they get reliable information of food along with full customer service support.
Tired of paying extra money to railway caterers? Passengers should not be distressed anymore because now they can check the MRP of food items which they cherish on IRCTC’s brand new “Menu on Rail” and “Rail MADAD” applications.
The application has been launched by the Railway Minister, Piyush Goyal with an idea of completing 4 years by Modi government.
Menu on Rails
It has been observed that the passengers frequently get wrong information about the price of food items that are being sold inside the trains. With the help of this app, passengers will get to see the complete menu along with the MRP of food items.
The Menu on Rail application launched by IRCTC has four different categories which include – Beverages, Breakfast, Meals, and A-la-carte.
In the a-la-carte category, there are about 96 food items, sub-divided into breakfast, light meals, combo meals, non-vegetarian, Jain food, Sweets etc. The app will also inform passengers about the pre-booked food items for EC (executive chair car) and CC (AC chair car) classes with respect to Shatabdi trains while 1A, 2A, and 3A classes for Rajdhani and Duronto trains.
The app will also inform about the prices of food getting served on respective trains such as – Humsafar Trains, Rajdhani Trains, Shatabdi Trains, Duronto Trains, Gatiman Express, and Tejas Express.
The app can be used on all the platforms like laptops, SmartPhones, and Website as well. The only thing lacking in this app is that you cannot order food online but, the feature will be updated soon.
Rail MADAD, where MADAD is known as Mobile Application for Desired Assistance During Travel has also been launched by IRCTC where passengers can bring their complaints and feedback through mobile application or web portal with minimal details.
Once the complaint gets submitted, the passenger will be allotted a unique reference number which gets transferred to the railway officials to take relevant actions. The action taken on the complaint will be relayed back to the passengers through SMS.
Though the idea is deep and comprehensive and would do a great deal of justice to the passengers. We hope that passenger gets reliable results.
Give you feedback if you get to use any of the apps.